Reliable supply chain

Our inventory is readily available at the Aerogen Distribution Center. Our supply chain expertise ensures you have product available to meet the needs of clinicians and patients.

On-site training and education
Your local Aerogen account manager is just one call away and is available to provide on-site support and expertise—ensuring your staff can use Aerogen products optimally for maximum patient benefit.

Dedicated clinical support
Our team of clinical educators are available to provide in-depth product education, continuing education, and support the ongoing needs of your staff.

Ready to order?
Parts List

New Customer

If you are new to ordering our products, please fill out this form. This information can also be sent to USASalesSupport@aerogen.com.

Existing Customer

If you've ordered with us before, you can place a new order by filling out this form, emailing us at USAOrders@aerogen.com– or calling customer service at (866) 423-7643. Please include account name, ID number and PO/order details.

General Product Questions / FAQS

No—if you need more information, please call our Customer Service team at (866) 423-7643.

Our product warranties cover up to two (2) years from the manufacture date. To find the manufacture date, find the serial number that starts with “AP-XX.” The first two numbers are the year of manufacture. Refer to photo:

Customer must provide written notice to Aerogen no later than ten (10) calendar days after delivery to return device(s). Customer may return to Aerogen a Product purchased directly from Aerogen for up to thirty (30) days after purchase. Please refer to our terms of sale for more details.

Please refer to the troubleshoot guide, or see the table below. Please call (866) 423-7643 if assistance is still needed.

If this happens:	It could mean:	Try this:
The 30 Min. indicator flashes during nebulization.	Battery power is low.	Recharge battery (see Recharging the Battery in FAQ guide).
Battery will not recharge. Controller is connected to the AC/DC adapter and the battery charging light is illuminated green and the 30 Min. indicator light is flashing.	It may be time to replace the battery.	Contact your local Aerogen sales representative.
Battery will not retain initial charge.	Rechargeable battery may need to be replaced.	Contact your local Aerogen sales representative.
The 30 Min. or Continuous light illuminates, but aerosol is not visible.	No medication in nebulizer --------------------------- It may be time to replace the nebulizer.	Refill medication through fillercap in the nebulizer (see FAQ guide). --------------------------- See Warranty and Life ofProduct. Refer to AerogenSolo parts list by visiting www.aerogen.com.
30 Min. or Continuous indicator does not light when On/Off power button is pressed.	There is no power to the system. --------------------------- Rechargable battery is depleted.	Verify that AC/DC adapter is securely attached to controller. --------------------------- Recharge battery (see Recharging the Battery in FAQ guide).
The fault indicator light illuminates.	The controller cable is incorrectly connected to the nebulizer, or the electronics are malfunctioning.	Verify that the controller cable is correctly connected to both the nebulizer and the controller.
Medication is left in the nebulizer after the nebulization cycle.	The nebulizer was not turned on or connected to power. --------------------------- Rechargeable battery is depleted. --------------------------- A 30-minute cycle was selected when connected to the continuous feed system. --------------------------- It may be time to replace the nebulizer.	Ensure that nebulizer is connected to power and turned on. --------------------------- Recharge battery (see Recharging the Battery in FAQ guide). --------------------------- Run a continuous cycle. --------------------------- See Warranty and Life of Product. Refer to Aerogen Solo parts list by visiting www.aerogen.com.
Flashing amber light.	It may mean that it is time to replace controller.	Contact your local Aerogen sales representative.

Received the incorrect product, quantity, or missing part of the order?

Please contact our Customer Service team at (866) 423-7643.

Issues with your bill?

Please contact our Customer Service team at (866) 423-7643.

If you cannot find the tracking number with your order confirmation, please call our Customer Service team at (866) 423-7643.

The Aerogen Solo and Ultra can nebulize physician-prescribed medications for inhalation, which are approved for use with a general-purpose nebulizer. For more information on specific drugs and dosages, please contact our clinical team by emailing MedicalScience@aerogen.com.

The life of the Aerogen Solo nebulizer has been validated for intermittent use for a maximum of 28 days (based upon a typical usage profile of 4 treatments per day.)For continuous use, the life of the Aerogen Solo nebulizer and the continuous nebulization tube set has been qualified for use for a maximum of 7 days.